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Welcome to the Christmas Holiday Season 2024/2025

Our Christmas holiday season covers bookings from 20 December 2024 - 13th January 2025. As this is our busiest time, we have additional requirements over this period to make it fair for all our customers and to ensure the safety of all pets in our care.

Just For the cats

Please make sure that you check your drop off and pick up time slots are we are often unable to extend them once bookings are made. All cats must arrive in a secure cat cage and you will be required to take this away with you. 

Just for the dogs

 

During this peak time we only board dogs that are registered with Marlborough District Council and who have stayed with us previously.  If your dog has not stayed with us before or has not stayed in the last 2 years, we are unable to board it over this busy period. 

 

Why?  As we are predominately  a communal kennel, we need to know your dogs personality and doggy friend preferences so that we can house them in a suitable area where everyone will be safe, comfortable and have an enjoyable stay.

Doggy Behaviour

We reserve the right not to board your dog in our communal environment if we believe that it is not suitable for that environment at all, or not suitable in busy periods. We have limited space for dogs that require independent chalets.

​If your dog, while housed in the communal area displays signs of aggressive or other anti-social behaviour and we are unable to move it to other areas you will be required to come and collect it.

Entire males & females

Over the holiday season we limit the number of entire males we board. Not all desexed male dogs like intact ones, this can cause tension between the groups so we board entire males individually or, if suitable, with desexed females. 

We no longer accept entire females over the Christmas holiday period. We have made this decision based on past experience at Christmas time.  All female dogs who stay over this time must be desexed/spayed.

For our cats & dogs:

making a booking

  • You can phone or email your booking through to us. We prefer Christmas holiday bookings to be emailed. Address:  vinviewpetlodge@gmail.com

  • You must advise the time slot you will drop of and pick up (AM or PM). See below for our hours

  • All bookings will receive a confirmation email. Please check the dates and the drop off and pick up times. If you do not receive a confirmation email, your dog/cat is not booked in.

Booking Deposit

  •  A $50 per pet non-refundable/non-transferable deposit is required to confirm your booking. Please reference your dogs/cats name in your payment

  • Your deposit can be paid into our bank account:
    View Pet lodge
    06-0601-0509478-00
    Ref dogs/cats name
     

  • If your deposit is not received within 7 days of your confirmation email  the space will be released.

  •  The deposit is deducted from the total cost of the stay upon your pets check out.

  • By paying the deposit you agree to all our terms and conditions (standard T&C and Christmas Holiday T&C)

Changes & Cancellation fees

  • If you cancel your booking, you will forfeit your deposit

  •  You may change your booking up to 10 days prior to drop off without incurring any fees

  •  Changes made within 10 days of drop off date that reflect a reduction in days or pets booked will incur a fee if we are unable to fill the space due to short notice. Fees may include the daily rate charge for all or some of the days cancelled.

  •  If you cancel your entire booking 3 days or less prior to drop off date you will be charged for the number of days booked

  •  We may be unable to accommodate your changes due to availability of space

  •  Changes include shorting or lengthening the period of stay, reducing the number of pets staying, changing the drop off or pick up time slot

  • Changing your drop off or pick up time slot may not be possible due to the high volume of bookings. For example: if you have booked to collect your dog/cat in the morning you may be unable to change that to the afternoon as there could be a dog/cat going into that spot that afternoon and the accommodation has to be ready for the next guest.

final payment

  • Balance of payment may be made upon drop off or pick up

  • We accept payment via Eftpos, credit card or cash

  •  Internet banking for the balance of stay is accepted. However it must be paid into our account prior to the pick up of your pet. Please bear in mind that with the public holidays payments can be delayed and to factor this in when making your payment

vaccination requirements

  • Please click here for the link to our vaccination requirements.

  •  Cats: www.vinviewpetlodge.co.nz/cat-stays

  • Dogs: www.vinviewpetlodge.co.nz/dog-stays
     

  • You will need to bring the vaccination booklet with you for us to sight. If you don't have the booklet a printout from the vet is acceptable, If your vet uses My Rover, you can log into your account, select your pet, select view vaccination certificate, select email certificate and type in our email address. This will automatically send us a copy of your pets vaccination details. 

  • We will NOT be ringing the vets for verification over this period as they are either closed or will be busy themselves with holiday emergencies.

  •  If you cannot provide vet records that your cat and/or dog is vaccinated it will be refused entry.

opening hours over the Christmas & New year period

  • Monday 23 Dec – 8- 10am & 3-5pm

  • Tuesday 24 Dec - morning only 8-10am   CLOSED IN THE AFTERNOON

  • Wednesday 25 Dec (Christmas Day) & Thursday 26 Dec (Boxing Day) – CLOSED

  •  Friday  27 Dec – 8-10am & 3-5pm

  • Saturday 28 Dec - morning only 8-10am. Closed in the afternoon

  • Sunday 29 Dec - afternoon 3-5pm. Closed in the morning

  • Monday 30  Dec –  8-10am & 3-5pm

  • Tuesday 31 Dec - morning only 8-10am.  Closed in the afternoon

  •  Wednesday 01 Jan (New Years Day) – CLOSED

  •  Thursday  02 Jan onwards - normal hours

  •  We do not offer after-hours drop off or pick ups over the Christmas Holiday period.

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