TERMS & CONDITIONS

OUR COMMITMENT

We are committed to the health, wellbeing and happiness of your pet while in our care. In leaving your pet with us, you agree to the terms and conditions below. These terms and conditions are designed to ensure the safety and security of all parties involved. 

GENERAL
  • Drop offs and pick ups are undertaken during our operating hours. 

  • While the proprietors and their employees will take all reasonable care and precautions, we will not be held responsible for injury, death, escape or damage of any kind whatsoever that may occur to your pet, boarding your pet is entirely at your own risk.

  • We will do our best to ensure that everything you bring is returned to you in good condition, but cannot take responsibility for any items lost, damaged, destroyed or soiled. We will not accept any bean bag style bedding or toys which we deem may create issues with the other dogs, such as squeaky toys.

  • We may take and use photos of your pets for marketing purposes. If you do not wish your photos of your pet to be used you must advise us. 

  • Pets that are not claimed within 14 days after due pick up are classified as abandoned. We shall have the right to dispose of the animals as we see fit. This shall not release you, the owner, from liability for any unpaid fees or charges. 

  • We reserve the right to refuse to board any pet who we deem to be unsuitable for our kennels/cattery. 

VACCINATIONS

  • In order to protect all our guests, no pets are admitted without proof of current vaccinations. This can be provided in the form of a vaccination card or booklet, otherwise your veterinarian can give you copies or your pets record.

  • If your pet is not up to date with their vaccinations, we have the right to refuse to board them. 

  • For more information about what vaccinations are required for cats click here.

  • For more information about what vaccinations are required for dogs click here.

HEALTH & WELFARE

  • You will provide us with all the information concerning your pet, including its sociability, behavioural traits, special diets, allergies or medication.

  • We reserve the right to refuse to board any pet that is clearly unwell or shows the potential for negative behaviour that may place other animals and/or staff at risk.

  • You understand we operate a communal interactive group environment within the dog kennels and you accept the risks involved.

  • Not all dogs are suitable for the communal environment, we reserve the right to determine the type of accommodation for your dog. 

  • If your dog shows signs of ongoing anti-social behaviour during play we reserve the right not to mix it with other dogs and/or refuse to board it. 

  • Pets that are boarding will have recently been treated for worms and fleas prior to arrival.

  • You consent for us to contact your vet to access health and vaccination records history if required.

  • Should your pet become unwell and require a veterinary opinion, we will consult with your vet or a vet local to us. Depending on the circumstances, we will attempt to contact you but we will be guided by the attending vet concerning the well-being of your pet. Any expenses incurred will be passed onto you.

  • If your pet is on medication, we will dispense as per the vets instructions. Please ensure you bring enough to cover the period of their stay. A small charge will apply for the dispensing of medication.

  • If your pet is on a special diet, you are welcome to bring their own food for us to serve. There will be no reduction in fee for this.

  • Female dogs in season will not be accepted for boarding. If you have an entire female dog, you must provide an emergency contact that can collect your dog immediately, should it come in heat while at the kennels. 

  • Entire male dogs are accepted; however they may be housed away from other dogs. Mixing of entire males with other dogs will be at our discretion. 

Charges

  • Fees are charged at a per day rate and will start on the day of arrival, regardless of the time of drop off. Pick ups before 11am will not incur a charge for the day. Pick ups at the end of the day will be charged the days rate. 

  • Payment is required in full upon pick up unless you have prepaid your booking. We accept eftpos, credit card or cash.

  • You agree to pay all charges relating to your pet, including additional fees for an entire male, medication dispensing, heated rooms etc.

  • We reserve the right to charge for all days booked, including unused days, in the event that your pet is picked up before the due date of departure.

  • Cancellation fees apply fort bookings cancelled less than 48 hours prior to drop off date.

  • You will notify us if anyone else intends to collect your pet. If an unknown person attempts to collect your pet, you will be contacted otherwise refusal to pick up may be given.

Day boarding

  • Day boarding is only available during the week days

  • During peak periods we may not accept day boarders. Peak periods include school holidays and public holidays.

  • There is no day boarding available from 18 December to 06 January

  • Food is not given to dogs who are boarding for the day.